Privacy Policy

Last updated: December 10, 2025

1. Introduction

Noldor Technologies (Pty) Ltd ("we", "us", or "our") operates the Uhura platform (uhura.online and related subdomains). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer communication platform.

We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa, as well as other applicable data protection laws.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Full name (optional)
  • Profile picture (optional)
  • Authentication credentials

2.2 Conversation Data

When you use our AI agents, we collect:

  • Messages sent to and received from AI agents
  • Conversation history and metadata
  • File uploads and attachments
  • Timestamps and interaction patterns

2.3 Agent Configuration Data

If you create AI agents, we collect:

  • Agent names, descriptions, and instructions
  • Custom configurations and settings
  • Portal branding information (logos, colors, company names)
  • Knowledge base documents you upload
  • External API configurations

2.4 Usage Data

We automatically collect:

  • API usage statistics
  • Feature usage patterns
  • Error logs and diagnostic data
  • Device and browser information

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process AI conversations and generate responses
  • Manage your account and preferences
  • Send service-related communications
  • Provide customer support
  • Ensure platform security and prevent abuse
  • Comply with legal obligations

4. Third-Party Services

We share data with the following third-party services to provide our platform:

  • OpenAI: Your conversation messages are sent to OpenAI's API for AI processing and response generation.
  • Supabase: Provides database, authentication, and file storage services.
  • SendGrid: Sends transactional emails such as invitations and notifications.
  • Slack/Discord: If you enable integrations, messages are shared with these platforms.

Each third-party service has its own privacy policy governing their use of your data.

5. Data Security

We implement industry-standard security measures to protect your data:

  • All data is transmitted over encrypted HTTPS connections
  • Row-Level Security (RLS) ensures data isolation between users
  • API keys are hashed using SHA-256
  • Secrets are managed using enterprise-grade secret management
  • Regular security audits and monitoring

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account:

  • Your personal data will be deleted within 30 days
  • Conversation data and agent configurations will be permanently removed
  • Some data may be retained for legal compliance purposes

7. Your Rights

Under POPIA and other applicable laws, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at legal@uhura.online

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside South Africa, including the United States, where our third-party service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

10. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Noldor Technologies (Pty) Ltd
Email: legal@uhura.online